Shipping policy

Shipping policy

Where we ship

Kenny's Supply Co. currently ships to eligible addresses in the United States. Available services and charges are shown at checkout before payment. Some products or destinations—including Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. boxes—may have limited service.

Order processing

Most orders are prepared within 1–3 business days, excluding weekends and holidays. Because we work with more than one fulfillment partner, items in the same order may ship separately.

Delivery estimates

Delivery times depend on the product, inventory location, destination, and carrier. Please allow up to 15 business days after processing unless a different estimate is shown at checkout. Shipping estimates are not guarantees and may be affected by carrier delays, severe weather, holidays, customs, or remote destinations.

Shipping charges

Your available shipping options and final charge appear at checkout. Orders that qualify for free shipping will show that option automatically. Selecting a paid service does not change the order-processing period.

Tracking

When tracking becomes available, it will be sent to the email or phone number provided at checkout. Tracking may take up to 72 hours after dispatch to begin showing movement. Separate packages may receive separate tracking numbers.

Address changes

Please review your shipping address before placing your order. Contact us immediately if a correction is needed. We cannot guarantee changes after fulfillment begins and are not responsible for delays or loss caused by an incorrect or incomplete address supplied at checkout.

Lost, delayed, or damaged packages

If tracking has not updated for an extended period or a package arrives damaged, contact us through the store contact form with your order number. For damage claims, retain the item and packaging and provide clear photos or video so we can work with the carrier or fulfillment partner.